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Privacy notice — 24/7 Support

This notice explains what information 24/7 Support (Patron HSE Consultancy) keeps when you use the app, WhatsApp or Telegram, why, and what you can ask us to do with it.

Who is responsible

The data controller is the company named in our terms of service. Contact for anything about your data: the e-mail address at the bottom of our website.

What we keep

• Your e-mail address (to sign in) and, if you use a messenger, your WhatsApp number or Telegram chat ID.
• Details about your company that you give us: company name, role on the project, trade, a short note about your sites.
• Your questions and our answers, so the service can follow the conversation and so we can check the quality of answers.
• A phone number or e-mail you leave when you ask us to call you back, and files you send us.
• Technical data needed to run the service securely (for example the time of a request and your IP address in short-lived server logs).

Please don't send us names, health details or other personal information about your workers or anyone injured. We don't need them to answer, and we ask the service not to store them.

Why we use it

• To provide 24/7 Support to you — this is needed to perform our agreement with you.
• To call you back and offer the service you asked about, and to keep the service secure and working well — our legitimate interests.
• To send you health & safety updates and offers — only if you ticked the box. You can switch this off in the app menu or by replying to any e-mail.

Automated answers

Answers are produced by an automated system that uses an AI model and our library of health & safety law and HSE guidance for England. A consultant does not read each answer before you get it. We check samples of answers to improve the service. No decision with legal or similarly significant effect on you is made automatically.

Who else handles the data

• OVHcloud — hosts our server and e-mail.
• Anthropic — provides the AI model that writes the answers (processing may take place in the United States, under the safeguards set out in their data processing terms).
• Meta (WhatsApp) and Telegram — only if you choose to contact us there; their own privacy terms also apply.

We don't sell your data.

How long we keep it

Conversations: up to 12 months from the message, then deleted automatically. Account details: while your account is active. Files you send and callback requests: as long as needed to deal with your request and for our business records. Backups are overwritten within 14 days.

Your rights

You can ask for a copy of your data (in the app: Menu → Download my data), ask us to correct or delete it (Menu → Delete my conversation history, or write to us to delete the whole account), object to marketing at any time, and complain to the Information Commissioner's Office (ico.org.uk) or the data protection authority where you live.

Cookies

We use one essential cookie to keep you signed in, and your browser remembers your chosen language. No advertising cookies are set by the app.

Last updated: October 2026.